Thank you for shopping at MedsStore.com.au. We understand that sometimes you may need to return a product you have purchased from our online store. Below are the details of our refund and returns policy.
Returns
- Eligibility for Returns: Products can be returned within 30 days of the original purchase date. To be eligible for a return, items must be unused, unopened, and in the same condition that you received them. They must also be in the original packaging with all seals intact.
- Non-Returnable Items: Due to health protection and hygiene reasons, we cannot accept returns of opened or used products, prescription medications, and personal care items.
How to Return
- Initiate a Return: To initiate a return, please contact our customer service team at [email protected] with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed.
- Shipping Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Return Address: Please send your return to the address provided by our customer service team upon your return request.
Refunds
- Refund Process: Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.
- Approval of Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
- Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
Exchanges
- Faulty or Damaged Items: If you receive a defective or damaged product, please contact us immediately at [email protected] so we can evaluate the issue and make it right.
- Exchange for the Same Item: If you need to exchange it for the same item, send us an email and send your item to the return address provided.
Contact Us
If you have any questions about your return, refund, or our policies, please contact us at [email protected].
We aim to ensure that you are completely satisfied with your purchase and our policies are designed to offer you peace of mind when shopping with us. Thank you for choosing MedsStore.com.au.
